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Updating Firmware

Last Updated: May 14, 2018 08:58PM EDT

Old But Not Forgotten

If you haven't scanned in a while, you may have some old firmware on your scanner. The current version of MFStudio does not currently have the ability to update old firmware and will not work without updating. But fear not, there is a simple work-around solution. Follow these simple steps, so you can get the most from MFStudio.

 


Windows:

Likely you are here because you saw this screen in MFStudio. This screen lets you know your firmware is out of date. Here's how to update the firmware on Windows. Please note MFStudio is currently only available on 64-bit machines. The download link below is for 64-bit machines only.

Step 1:

Close MFStudio entirely. Running MFStudio while the firmware is being updated could cause your scanner to become corrupted.

Step 2:

Plug you scanner directly into your computer. Do not use any USB hubs. Make sure the scanner is plugged in and turned on.

Step 3:

Download and install the most recent OLD software. You can find it by clicking this link.
https://matterandform.net/download/mfscan/windows/latest/download

Step 4:

Run "Matter and Form Scanner" (The Old Software). You can find this in your start menu, or by pressing the windows key and typing "Matter And Form"

Step 5: 

The Software will detect the scanner, and update the firmware in the background. You will see a message at the bottom of the window while this process is happening "Scanner detected. Connecting...". 


Step 6: 

After the firmware is successfully installed, the software may ask you to Calibrate. This means the scanner is updated and connected correctly. Just click cancel, and close "Matter and Form Scanner"

Step 7: 

Close "Matter and Form Scanner" entirely, and run MFStudio! 

If you are experiencing any issues at all, feel free to reach out to us via chat or email.
support@matterandform.net
 


 

macOS:


Likely you are here because you saw this screen in MFStudio. This screen let's you know your firmware is out of date. Here's how to update the firmware on macOS.

Step 1:

Close MFStudio entirely. Running MFStudio while the firmware is being updated could cause your scanner to become corrupted.

Step 2:

Plug you scanner directly into your computer. Do not use any USB hubs. Make sure the scanner is plugged in and turned on.

Step 3:

Download and install the most recent OLD software. You can find it by clicking this link.
https://matterandform.net/download/mfscan/osx/latest/download

Step 4:

Run "Matter and Form" in your applications (The Old Software)

Step 5: 

The Software will detect the scanner, and update the firmware in the background. You will see a message at the bottom of the window while this process is happening "Scanner detected. Connecting...".

Step 6:

After the firmware is successfully installed, the "Auto Scan" and "Manual Scan" buttons will be clickable. This means the scanner is updated and connected correctly.

Step 7: 

Close "Matter and Form" entirely, and run MFStudio! 

If you are experiencing any issues at all, feel free to reach out to us via chat or email.
support@matterandform.net
 

 
 
 
 
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