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Troubleshooting

  • Can't connect? Power cycle!

    In the UK comedy, "The IT Crowd", the guys answer each phone call with "have you tried turning it off and on a...

    May 11, 2018 05:07PM EDT
  • Unknown Device USB Issues

    Some users report issues with connecting the scanner to their computer systems. They receive an "Unknown Devic...

    Oct 09, 2015 05:22PM EDT
  • "Detecting Scanner… Scanner Disconnected" & Installing t...

    If you are repeatedly receiving "Detecting Scanner… / Scanner Disconnected" messages in the Matter and Form so...

    May 30, 2018 02:19PM EDT
  • Calibration Troubleshooting

    Ensuring your scanner is properly calibrated has a tremendous impact on your scan’s geometric accuracy. Failur...

    May 30, 2018 02:20PM EDT
  • Missing Points

    Proper lighting plays a key role in producing quality scans. Insufficient or improper lighting directly affect...

    May 31, 2018 12:20PM EDT
  • Point Noise

    The scanner was designed with busy workplaces in mind: people walking by workspaces while scanning is underway...

    May 31, 2018 12:21PM EDT
  • Mesh Appears Wrinkled

    After completing a scan and attempting to mesh the point cloud, the vertical strands of points that comprise a...

    May 28, 2018 03:31PM EDT
  • How to Reset Your Password

    Locked out of your Matter and Form or Bevelpix account? You'll need to reset your password! It's really simple...

    May 11, 2018 05:02PM EDT
  • Importance of Using a Surge Protector

    We advise all users to plug the scanner into a power regulating surge protector. Power fluctuations can affect...

    Sep 03, 2015 05:04PM EDT
  • Updating Firmware

    Old But Not Forgotten If you haven't scanned in a while, you may have some old firmware on your scanner. The ...

    May 30, 2018 02:34PM EDT
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