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Troubleshooting

  • Bad Lighting

    Proper lighting plays a key role in producing quality scans. Insufficient or improper lighting directly affect...

    Oct 09, 2015 05:21PM EDT
  • Calibration Troubleshooting

    Ensuring your scanner is properly calibrated has a tremendous impact on your scan’s geometric accuracy. Failur...

    Oct 09, 2015 05:21PM EDT
  • Inadequate Exposure or Missing Points

    Objects that have stark, contrasting colors necessitate different camera exposures and might prove difficult d...

    Oct 09, 2015 05:21PM EDT
  • Errant Points and/or Background Noise

    The scanner was designed with busy workplaces in mind: people walking by workspaces while scanning is underway...

    Oct 09, 2015 05:21PM EDT
  • Black or Missing Scans

    On occasion, users have started to scan an object only to have the object turn into a solid black mass and/or ...

    Oct 09, 2015 05:21PM EDT
  • Mesh Appears Wrinkled

    After completing a scan and attempting to mesh the point cloud, the vertical strands of points that comprise a...

    Oct 09, 2015 05:21PM EDT
  • Unknown Device USB Issues

    Some users report issues with connecting the scanner to their computer systems. They receive an "Unknown Devic...

    Oct 09, 2015 05:22PM EDT
  • How to Reset Your Password

    Locked out of your Matter and Form or Cashew account? You'll need to reset your password! It's really simple, ...

    Oct 14, 2015 05:13PM EDT
  • "Detecting Scanner… Scanner Disconnected" & Installing t...

    If you are repeatedly receiving "Detecting Scanner… / Scanner Disconnected" messages in the Matter and Form so...

    Feb 28, 2018 10:37AM EST
  • Can't connect? Power cycle!

    In the UK comedy, "The IT Crowd", the guys answer each phone call with "have you tried turning it off and on a...

    Aug 24, 2014 12:02AM EDT
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