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Troubleshooting

  • Can't connect? Power cycle!

    In the UK comedy, "The IT Crowd", the guys answer each phone call with "have you tried turning it off and on a...

    May 11, 2018 05:07PM EDT
  • Unknown Device USB Issues

    Some users report issues with connecting the scanner to their computer systems. They receive an "Unknown Devic...

    Oct 09, 2015 05:22PM EDT
  • "Detecting Scanner… Scanner Disconnected" & Installing t...

    If you are repeatedly receiving "Detecting Scanner… / Scanner Disconnected" messages in the Matter and Form so...

    May 30, 2018 02:19PM EDT
  • Can't connect or calibrate? Using Windows 10? Check your Windows ...

    If you're using Windows 10 and are having trouble connecting or calibrating you'll want to check your camera s...

    Jul 20, 2018 11:02AM EDT
  • Can't open MFStudio? Using Windows 7? Try updating!

    If you're using Windows 7 and are having trouble opening MFStudio, or get the error message "MFStudio has stop...

    Oct 03, 2018 04:13PM EDT
  • Calibration Troubleshooting

    Ensuring your scanner is properly calibrated has a tremendous impact on your scan’s geometric accuracy. Failur...

    May 30, 2018 02:20PM EDT
  • Missing Points

    Proper lighting plays a key role in producing quality scans. Insufficient or improper lighting directly affect...

    May 31, 2018 12:20PM EDT
  • Point Noise

    The scanner was designed with busy workplaces in mind: people walking by workspaces while scanning is underway...

    May 31, 2018 12:21PM EDT
  • Mesh Appears Wrinkled

    After completing a scan and attempting to mesh the point cloud, the vertical strands of points that comprise a...

    May 28, 2018 03:31PM EDT
  • How to Reset Your Password

    Locked out of your Matter and Form or Bevelpix account? You'll need to reset your password! It's really simple...

    May 11, 2018 05:02PM EDT
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